jya99 Privacy Policy — How We Protect Your Personal Data

1 Introduction

jya99 ("we", "us", "the Platform") is committed to protecting the privacy of every player who registers and plays on jya99.vip. This Privacy Policy describes how jya99 collects, uses, stores, and protects personal data in connection with the operation of the jya99 online gaming platform, which is designed specifically for players in Bangladesh.

This policy applies to all personal data collected through the jya99 website, mobile application, customer support channels, and any other interaction you have with the jya99 platform. By creating a jya99 account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how jya99 handles your personal data, contact us at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

jya99 collects personal data in two broad categories: data you provide directly, and data we collect automatically when you use the platform.

Data you provide directly:

• Registration data: Full name, date of birth, mobile number, and any other details entered during account creation.
• Identity verification data: Copies of government-issued ID (such as your National ID card or passport) submitted during the verification process.
• Payment data: Your bKash, Nagad, or Rocket mobile number used for deposits and withdrawals. jya99 does not store full payment account credentials.
• Communication data: Messages, emails, and chat transcripts from your interactions with jya99 customer support.
• Responsible gaming data: Deposit limits, self-exclusion requests, and other responsible gaming preferences you set on your account.

Data collected automatically:

• Device data: Device type, operating system, browser type and version, and unique device identifiers.
• Usage data: Pages visited, games played, session duration, click patterns, and feature interactions on the jya99 platform.
• Transaction data: A record of all deposits, withdrawals, bets placed, and game results associated with your account.
• Location data: General geographic location derived from your IP address. jya99 does not collect precise GPS location data.
• Log data: Server logs including IP address, access timestamps, and error reports.

3 How We Collect Your Data

jya99 collects personal data through the following channels:

• Account registration: When you create a jya99 account and fill in the registration form.
• Identity verification: When you submit documents to verify your age or identity.
• Deposits and withdrawals: When you initiate a financial transaction on the platform via bKash, Nagad, or Rocket.
• Platform usage: Automatically, as you browse and interact with the jya99 website or app, via cookies and similar tracking technologies.
• Customer support: When you contact jya99 via email, live chat, or any other support channel.
• Promotions and surveys: When you participate in jya99 promotions, competitions, or feedback surveys.

4 How We Use Your Data

jya99 uses your personal data for the following purposes. We only process data where we have a lawful basis to do so — either because it is necessary to fulfil our contract with you, because we have a legitimate interest, or because you have given your consent.

jya99 does not use your personal data for automated decision-making that produces significant legal effects without human review. If you have concerns about how your data is being used, contact [email protected].

5 Who We Share Your Data With

jya99 does not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposit or withdrawal transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive copies of your identity documents to verify your age and identity. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention services: Data may be shared with fraud detection platforms to identify and prevent fraudulent activity on the jya99 platform.
• Legal and regulatory authorities: jya99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of jya99 assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

6 Cookies & Tracking Technologies

jya99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies jya99 uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on the platform.
• Analytics cookies: Help jya99 understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and unusual login patterns.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your jya99 account. jya99 does not use third-party advertising cookies or tracking pixels for ad targeting.

7 How We Protect Your Data

jya99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption: All data transmitted between your device and jya99 servers is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive data stored on jya99 servers — including identity documents and payment references — is encrypted at rest.
• Access controls: Access to personal data within jya99 is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Two-factor authentication: jya99 supports two-factor authentication for player accounts to add an extra layer of security.
• Regular security audits: jya99 conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Incident response: In the event of a data breach that affects your personal data, jya99 will notify affected players promptly and take immediate steps to contain and remediate the breach.

8 How Long We Keep Your Data

jya99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the duration of your account and for 5 years after account closure, in line with financial record-keeping requirements.
• Identity verification documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Transaction records: Retained for 5 years for regulatory and audit purposes.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Analytics data: Aggregated and anonymised after 12 months. Anonymised data may be retained indefinitely.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of consent.

When data is no longer required, jya99 securely deletes or anonymises it. You may request early deletion of your data by contacting [email protected], subject to any legal retention obligations that prevent deletion.

9 Your Privacy Rights

As a jya99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your request. jya99 will respond within 10 business days.

If you are not satisfied with how jya99 has handled your personal data or responded to a rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10 Minors

jya99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If jya99 discovers that personal data has been collected from a minor, the account will be closed immediately, all data will be deleted, and any deposits will be returned to the original payment source where technically possible.

If you believe a minor has registered on jya99, please contact [email protected] immediately with the relevant details so we can investigate and take action promptly.

11 Changes to This Privacy Policy

jya99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date.

For significant changes that materially affect how we use your personal data, jya99 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the jya99 platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jya99 handles your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available via the jya99 platform after login
• FAQ: jya99.vip/faq — answers to common questions about accounts, payments, and data

For responsible gaming support, including self-exclusion and deposit limit requests, visit the Responsible Gaming page. All privacy and responsible gaming requests are handled with full confidentiality by a dedicated team member.